Before Purchase
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10 . Can I avail finance for purchasing a HEXA machine?
Yes. We’ve partnered with SIDBI and other financial institutions that provide machinery loans for MSMEs and large-scale industries. We assist you with the documentation and process so you can get financed quickly and start production without heavy upfront investment.
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9. What support do you provide during the buying process?
From site planning to power requirement checks, our engineers guide you through every step — including layout design, foundation advice, and factory readiness — so installation and production start smoothly without guesswork.
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8. How do I choose the right power (kW) for my application?
Our technical team evaluates your materials, cutting thickness, and production targets to recommend the most cost-effective power level. You’ll never overpay for unnecessary laser power.
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7. What’s the delivery time after placing an order?
Standard fiber laser cutting machines are typically delivered within 6–8 weeks from the date of order confirmation. Custom configurations, automation setups, or 5-axis systems may require 8–12 weeks, depending on complexity.
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6. Is the installation included in the price?
Yes. All HEXA machines include complete installation, calibration, and operator training at your facility. There are no hidden setup charges.
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5. What warranty do you offer?
Each machine comes with a 1-year comprehensive warranty covering parts, electrical components, and service support. The laser source, controller, and chiller also carry their respective OEM warranties.
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4. Do you provide demo or sample cutting before purchase?
Yes. We offer live cutting demonstrations at our Bangalore facility. Customers can bring their own sample materials — we’ll demonstrate real-time speed, quality, and finish to ensure full confidence before purchase.
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3. Can HEXA machines be customized for my specific industry?
Absolutely. We build custom fixtures, table sizes, automation systems, and power configurations for industries such as fabrication, heavy structures, automotive, and aerospace. You tell us what you need — we engineer it.
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2. Do you help with AMC (Annual Maintenance Contracts) after warranty?
Yes. We offer flexible AMC plans that include preventive maintenance, remote diagnostics, and guaranteed response times — ensuring continuous uptime with predictable costs.
Technical FAQ
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8. What kind of after-sales support do you provide?
We provide remote diagnostic support, quick-response service teams across India, and guaranteed spare parts availability. HEXA isn’t just a supplier — we’re your long-term manufacturing partner.
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7. Can I integrate automation or custom solutions?
Absolutely. We specialize in custom automation, dual pallet systems, and 5-axis or robotic configurations tailored for your production flow — whether you’re cutting sheets, tubes, or H-beams.
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6. Do you provide installation and training?
Yes. Every HEXA machine comes with on-site installation, operator training, and performance testing. Our technicians ensure you start cutting production-grade parts from day one.
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5. How much maintenance does a HEXA machine need?
Minimal. Our systems use industrial-grade optics, stable controllers, and sealed beam paths that require little upkeep. Routine cleaning and scheduled servicing are all that’s needed to keep it running at peak performance.
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4. What power options are available?
We offer laser sources from 1 kW to 30 kW (and up to 100 kW in custom builds). The right power depends on your material, production speed, and thickness requirements — our team helps you choose the most cost-effective configuration.
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3. How thick can your machines cut?
Depending on the power rating, our machines can handle anything from 0.5 mm sheet metal to 60 mm mild steel and 110 mm stainless steel with full edge precision.
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2. What materials can your fiber laser cut?
Our fiber lasers can cut mild steel, stainless steel, aluminium, brass, copper, and galvanised sheets — with clean, burr-free edges and consistent accuracy across all thicknesses.
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1. What makes HEXA fiber laser cutting machines different from others?
HEXA machines are built for results — faster cutting speeds, minimal maintenance, and long-term reliability. Every system is designed in India with globally sourced components, ensuring world-class precision and service support without import dependency.
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1. What if I face issues after installation?
You get priority technical support via call, video, or on-site visit. Most issues are resolved remotely within hours. We maintain ready spare parts and service engineers across India to minimize downtime.
